TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

 

ABOUT THESE TERMS

a.) These are the terms and conditions on which we supply any of the products listed on our website to you.

  1. b) When ordering Products from us you also agree to our Privacy Policy .

  2. c) When we use the words ‘writing’ or ‘written’ in these terms, this includes email.

INFORMATION ABOUT US AND CONTACTING US

We are Little Crofty Cakes a business registered in Scotland. We are registered at Little Crofty, Tankerness, Orkney, KW17 2QT.  You can contact us by telephoning us on 01856 861770 or by writing to us at littlecroftycakes@outlook.com. If we have to contact you, we will do so by e-mail or phone.

1. PLACING AN ORDER AND OUR CONTRACT WITH YOU

 a) Placing your order. Our shop pages will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order is correct at each stage of the order process.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order at which point a contract between you and us will come into existence.   

d) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your requested delivery or collection date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

e) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

f) We only sell to the UK, we do not accept orders from outside of the UK

g) Your rights to make changes. If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

h) Collection of your Products. If ordering for collection, you will select a date and time to collect your Products from our business address. You must collect the Products from the business address, on the day you selected when ordering and within the selected time booked unless agreed otherwise. As a made fresh daily product if your order is not collected on the day you selected when placing the order it will be disposed of and no refund will be given. The selected delivery/collection time for are shown as part of the order process. Your selected delivery/collection time will also be detailed on the email we send to you to confirm acceptance of your delivery/collection time.

i) Documents required to collect your order. You will be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Products so please ensure you have this with you.

2. OUR RIGHTS TO MAKE CHANGES

a) We may make changes to these terms and the products we sell on our website. If you do not agree with the changes during a contract with us you can write to us for a refund. 

b) If there is a product you have ordered which is unavailable we will contact you to suggest alternatives or refund.

3. OUR PRODUCTS

a) The pictures on our shop page representing each product may differ from the product you receive. We try our best to match the picture but cannot guarantee your computer/phone display shows all colours accurately.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

4. DELIVERY AND COLLECTION OF THE PRODUCTS

a) We offer a delivery service where you select from our calendar schedule the date and time you wish to receive our products.

b) Cancellations or Changing your Order. You are unable to amend your order after it has been processed. If you wish to make any changes please contact us on 01856 861770 or email: littlecroftycakes@outlook.com. If your order is already packaged or on its way it will be too late to amend.

We aim to delivery your purchased products within your chosen delivery time slot, however sometimes it may be out with our control due to unplanned traffic, puncture etc. If we expect to be late we will contact you to inform you.

During the current Covid-19 outbreak our procedure for deliveries will be that we knock on your door/ ring doorbell and stand 2 metres back, we can then place the packaged product outside your door or in your porch area provided you can give us the 2-metre distance.

c) If there is nobody home at the delivery address we will try to contact you 3 times in total. If no reply we will leave your packaged products on your doorstep or in the lobby/porch or a designated safe place and send an email explaining this. Our products cannot be delivered through letterbox or left with a neighbour.

As our bakes are freshly baked daily we may not be able to deliver at a later date.

d) When you become responsible for the Products. The Products will be your responsibility when we deliver the Product to the address you gave us.

e) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

f) We are not responsible for delivery delays out with our control as we try to minimise this as much as we can. We will contact you by phone or email to inform you of any delays and are therefor not liable for delivery delays. If the delay is deemed substantial you may contact us for refund on any orders you have paid for but not received.

5. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT (CONSUMER CONTRACTS REGULATIONS 2013) – Our freshly home baked products

a) We ask for as much notice as possible if you wish to cancel your contract with us.

b) How to end the contract with us if you have changed your mind. To end the contract with us, let us know by calling 01856 861770 or email: littlecroftycakes@outlook.com. Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

6. IF THERE IS A PROBLEM WITH THE PRODUCT

a) How to tell us about problems. Contact us by phone on 01856 861770 or email: littlecroftycakes@outlook.com. We may request additional order information, photos or proof of purchase.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

7. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

8. PRICE AND PAYMENT

a) Where to find the price for the Product. Prices for our products are displayed throughout the ordering process. If a product has been mistakenly priced wrong we will compensate with the price difference or cancelling your order. Likewise if the product has been under priced we will contact you to get the full payment or cancel your order.

c) When you must pay and how you must pay.  You must pay for the Products online before we dispatch them for collection and/or delivery. You can pay with any UK-issued and most international debit/credit cards with a Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo. The following card types are accepted:

  • Credit

  • Corporate

  • Debit

  • Prepaid

  • Rewards

all cards processed with the same standard rate.

Note: The following card types aren’t currently supported: Discover, JCB or Union Pay.

 

d) We use a payment service provider. We use Square to process your payments. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Square website to make the payment. We do not collect or retain your payment details.

9. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

11. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by Scots law and you can bring legal proceedings in respect of the Products in the Scottish courts.